Terms & Conditions

www.fogodry.in is a site operated by us, FOGO DRY. We are a premium laundry service focused on quality, hygiene and reliability. Our registered office is located in Noida, India.

2.1 Our Site is intended for use by customers within our serviceable areas as specified on our Site. Orders can be placed through our Site or via direct call/email/message.

2.2 By scheduling a pick-up and completing the form, you are placing an order for Services in relation to the items you provide (the “Items”). The price of any Services will be as quoted on our pricing page (the “Payment Schedule”).

2.3 Your Order constitutes a request for the provision of Services in accordance with this Payment Schedule and any instructions you include at the time of placing your order.

By placing an Order through our Site you warrant that: (a) you are legally capable of entering into binding contracts, and (b) you have read and understood the Payment Schedule and are aware of the prices of both our Services and the total cost of your Order.

4.1 All Orders are subject to acceptance by us. We will confirm such acceptance to you by sending an email or text message to confirm which Services will be carried out (“Service Confirmation”).

4.2 We will confirm the Items received and the pricing for the provision of Services in relation to those Items. The Service Confirmation will include instructions on how to contact us in the event you believe any mistakes or errors have been made. If you believe this to be the case, you must notify us immediately.

4.3 Certain Items may not match the descriptions included in the Payment Schedule (e.g., delicate fabrics or specialty garments). FOGO DRY reserves the right to agree to separate pricing arrangements in relation to such Items and will contact you to discuss.

All Orders are subject to a minimum price of INR 650/- (the “Minimum Order Size”). If the Order amounts to less than the Minimum Order Size, the Minimum Order Size will still be charged.

6.1 We will use reasonable endeavours to provide the Services within the turnaround times detailed on our Site. However, circumstances beyond our control may sometimes result in delays.

6.2 We accept no responsibility for any loss or damage which may result from failure to provide any Services within the specified turnaround times.

7.1 It is your responsibility to ensure the Items provided for cleaning are free from personal items or valuables. FOGO DRY accepts no liability for any loss or damage to such items left in the pockets of garments.

7.2 Items will be returned to the address provided at the time of placing your Order. If delivery is unsuccessful, we will contact you to arrange re-delivery or storage, which may incur additional charges.

8.1 The prices listed in the Payment Schedule are exclusive of applicable taxes (18% GST).

8.2 Prices are liable to change at any time, but changes will not affect Orders for which a Service Confirmation has already been sent.

8.3 Payment must be made through the payment methods specified by us. Orders will not be handed over until payment is confirmed.

8.4 Unpaid Orders will be stored at our facility for a maximum of three months. After this period, Items will be donated to charity.

9.1 We warrant that the Services provided will be of satisfactory quality and fit for their intended purpose. However, we cannot guarantee the removal of all stains or the preservation of the original condition of all Items.

9.2 All garments/linen/fabrics are handled with the greatest care but owing to the condition of the articles or non-apparent/non-visible defects in their material there is a possibility of discolouring or shrinkage. Such garments are accepted for cleaning at OWNER’S RISK and the company will not accept any responsibility for it.

9.3 Due to time constraints, we do not read manufacturer-suggested care and washing/drying labels, and will not be responsible for garments labelled “hand wash only” or “dry clean only”. The company accepts no liability for “special care” and delicate items that require special attention to be cleaned.

9.4 The company accepts no liability for items whose loose colour, specially when the colour of one part of the garment gets on another part.

9.5 In case of any loss or damage the company can reimburse up to a maximum of three (3) times of its processing (laundry / dry-clean) cost only if the customer is able to produce the bills. Compensation shall be provided in the form of services and no cash will be given to the customer.

9.6 Customers are requested to count the articles at the time of delivery and inform the delivery person in case of missing articles. The company will not be responsible for any such claims after the articles delivery has been accepted and signed by the customer.

9.7 The customer shall examine articles for damage at the time of delivery, and notify the same at that time. The company shall not be responsible for any claims afterwards.

9.8 We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond our conduct or any other similar unforeseen causes.

9.9 Some processes/items may require an additional period to process. No deduction on the billed amount or claim can be initiated in respect of delays.

9.10 Tariff for designer wear will be decided on a case-to-case basis depending on the complexity of the garment, the same shall be communicated to the customer after it is examined by the expert at the processing centre.

9.11 FOGO DRY accepts no liability for loss or damage to Items beyond our control. Any Items lost or damaged must be reported within five days of the Order being fulfilled.

10.1 We may revise these terms and conditions from time to time to reflect changes in market conditions, payment methods or regulatory requirements.

10.2 You will be subject to the terms and conditions in force at the time you place your Order, unless changes are required by law.

These terms and conditions shall be governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of the courts of Delhi, India.